The National Disability Insurance Scheme can feel complex at first. Here’s a clear, plain-English guide to how it works — and how the right support makes all the difference along the way.
The NDIS is Australia's national scheme for providing funding and support to people with a permanent and significant disability. Rather than a one-size-fits-all service, it's built around you — funding the reasonable and necessary supports you need to pursue your goals, live more independently and take part in your community.
It’s administered by the National Disability Insurance Agency (NDIA). Once you’re a participant, you receive an individual plan with funding you can use to choose the providers and supports that work best for you.
Step by step
Your NDIS journey
From first application to using your supports, here’s how the process unfolds.
1
Check your eligibility
Generally you’ll need to be under 65, an Australian resident, and living with a permanent and significant disability. Not sure? We’re happy to help you work it out.
2
Apply for access
You submit an Access Request to the NDIA, usually with supporting information from your doctor or specialists about your disability and its impact.
3
Plan together
Once approved, you’ll have a planning conversation about your goals, daily life and the supports you need — so your plan reflects what matters to you.
4
Receive your plan
You’ll get a plan with funded supports across different categories, and the freedom to choose the providers who’ll deliver them.
5
Use & review your supports
Your supports begin, and your plan is reviewed (usually each year) to make sure it still fits your needs as life changes.
Where the funding goes
What the NDIS funds
Core
Core Supports
Everyday assistance — personal care, help with daily activities, community access, transport and consumables.
Capacity
Capacity Building
Building your skills and independence — support coordination, therapies, employment support and health & wellbeing.
Capital
Capital Supports
Higher-cost items — assistive technology, equipment and home or vehicle modifications.
How we help you make the most of your plan
Having a plan is one thing — getting real value from it is another. That’s where we come in. We help you understand what you’re funded for, choose supports that fit, and adjust as your needs change, so nothing goes to waste.
Understanding your plan
We translate the jargon so you know exactly what's covered and how to use it.
Choosing the right supports
Match your funding to providers and services that genuinely suit you.
Support coordination
Hands-on help to connect everything and keep your supports working together.
Flexible & adjusting
As life shifts, we help rework your supports so they keep fitting your goals.
Want a hand navigating it all? Our support coordination service is built for exactly this.
New to the NDIS?
We'll walk you through it, step by step — no jargon, no pressure, just clear answers.
Whether you're new to the NDIS or just looking for a provider who listens, we'd love to hear from you. No pressure — just a friendly chat about what you need.